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Identity Protection Plan FAQs

Frequently Asked Questions

HOW DOES THE IDENTITY PROTECTION PLAN WORK?

  • The Legal Resources Identity Protection Plan continuously monitors thousands of websites, chat rooms, blogs, and public records for potential threats to your identity. You will immediately receive an alert of suspicious activity through our rapid alert system via email. If you become a victim of identity theft, you will speak with certified protection experts who know exactly what to do to quickly help you recover from identity theft.

DOESN'T MY CREDIT CARD COMPANY ALREADY PROVIDE IDENTITY PROTECTION?

  • Your credit card company may cover fraudulent purchases made with your card, but nearly 70% of identity theft results from non-credit card related fraud. Some of these thefts include data breaches, stolen Social Security Numbers, tax fraud, and hackers taking over bank accounts.

IS THIS AN INDIVIDUAL OR A FAMILY PLAN?

  • Plans are available as individual, couple, and family plans. However, plan availability is based on employer-specific policies. Check with your HR department to verify what your employer offers.

IS THERE ANY PAPERWORK I HAVE TO FILL OUT TO SIGN UP FOR THIS PRODUCT?

  • You will enroll according to the guidelines set by your company. There is no additional paperwork required. You will create an online profile based on instructions sent to you by Legal Resources. However, if an incident occurs, identity restoration specialists may need you to fill out some paperwork depending on the matter.

HOW DO I GET THIS PRODUCT?

  • Identity Protection is a benefit for employees offered through their employer. If you are an employee, please check with your Human Resources Department.

    If you are an employer or a broker, please contact us.

CAN I JOIN AT ANY TIME?

  • You may sign-up during your open enrollment, as a new hire, or after a qualifying life-changing event per your Human Resources Department's policies.

AM I ABLE TO UPGRADE MY PLAN AT ANY TIME?

  • You may upgrade only during open enrollment.

WHICH CREDIT BUREAU IS MONITORED BY MY PLAN?

  • Gold Plan Members: TransUnion

    Platinum Plan Members: All 3 major credit reporting agencies (Equifax, Experian, and TransUnion)

WHAT IF I TAKE A WHILE OR JUST FORGET TO REGISTER ONLINE?

  • Coverage begins on your effective date regardless of when you finish the online registration. An incomplete profile does not mean you lack coverage, only that you have not take the steps to enter all the additional account information which gives you full advantage of all the services provided.

HOW DOES IDENTITY THEFT INSURANCE WORK?

  • If your identity is stolen, the included identity theft insurance covers out-of-pocket expenses such as attorney representation, lost wages, refiling fees, and other expenses related to the process of recovering your identity.

HOW DO I ACCESS MY DASHBOARD?

  • You can access your dashboard from any web browser. Follow the link associated with your plan type below for more details:

    Platinum
    Gold
    Basic