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5 Consumer Rights You Should Know

Published March 2, 2022

Do you know you have rights as a consumer? When buying something, or doing business with somebody, there are regulations and laws to ensure your protection.

  1. Ask for repair, replacement, or refund of goods that do not conform with the sales agreement. The shop must give you one at no extra cost. If it is impossible to repair or replace, shop owners must refund you in full.
  2. If you buy several items and only some do not meet the sales agreement, you are entitled to a price reduction or partial refund.
  3. If you are given products with quality issues, the shop must replace it or issue a refund without any extra charge. If you choose a refund, the item/s must be returned to the seller in ‘as new condition’.
  4. You have the right to ask for information, such as a list of ingredients or a complete production process.
  5. When a product is sold, a warranty is given. You can ask for warranty compensation due to the product’s defect, but you must complain about it within “two years from the date on which that person became aware of the defect or ought reasonably
    to have become aware of it.”