Something Different

Something Different – July 2019

3 Steps to Improve Empathy

Empathy isn’t just about being a good friend. Studies have shown that it’s an important quality at work, and can improve leadership abilities, facilitate more effective communication, and even increase sales.

So how do you get better at showing empathy? Try these three simple steps:

  1. Listen, and don’t interrupt. It can be hard when you have a strong opinion you want to express, but try to focus on what the other person is saying.
  2. Use people’s names, and be encouraging. A simple phrase like “tell me more” can have a positive impact on a relationship.
  3. Give specific compliments. While a general compliment could come across as inauthentic, genuine recognition helps lay the foundation for a better working relationship with your colleagues.